Privacy policy

Last updated: 4 October 2026

Riveredge Solutions Ltd ("we", "us") runs riveredgesolutions.co.uk. This explains what we do with your personal information. We are the data controller for the purposes of UK GDPR and the Data Protection Act 2018.

What we collect

When you buy something: your name, email, delivery address, billing address and phone number if you give it. We do not see or store your card details — those go directly to our payment processor.

When you contact us: your name, email and whatever you write to us.

When you sign up for emails: your email address.

When you browse: standard analytics — pages viewed, rough location, device and browser, collected by cookies.

Why we collect it, and our lawful basis

  • To send you your order — necessary to perform our contract with you
  • To answer your questions — our legitimate interest in running a shop properly
  • To send marketing emails — only with your consent, which you can withdraw at any time
  • To keep accounting records — our legal obligation (HMRC requires us to keep these for 6 years)

Who we share it with

  • Shopify — our shop and checkout platform
  • Our payment providers — to take payment securely
  • Royal Mail and our couriers — to deliver your order
  • Our email provider — if you've signed up for marketing

We do not sell your data. We never have and we're not going to.

How long we keep it

Order records: 6 years, as HMRC requires. Marketing sign-ups: until you unsubscribe. Enquiries: 2 years.

Your rights

Under UK GDPR you can ask us to: show you what we hold, correct it, delete it, stop using it for marketing, or send it to you in a portable format. Use our contact form, or write to sales@riveredgesolutions.co.uk, and we'll respond within one month, free of charge.

If you think we've mishandled your data you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cookies

We use essential cookies to make the basket and checkout work. We also use analytics cookies to understand which pages people visit. You can refuse non-essential cookies through the banner when you arrive, or block all cookies in your browser settings.

Contact

Riveredge Solutions Ltd
B4 Parkside Knowledge Gateway, Nesfield Road, Colchester, CO4 3ZL
VAT GB512106743
sales@riveredgesolutions.co.uk