Delivery
Free UK delivery on orders over £30. Under £30 it's a flat £3.49, shown clearly before you pay. No charges appear at the last second.
We post quickly. Every order is packed and posted within one working day. Orders placed at weekends or on bank holidays go out on the next working day.
How long it takes. Royal Mail Tracked typically delivers in 2–3 working days after dispatch. That's Royal Mail's estimate, not a guarantee — during December and bank holiday weeks, give it longer.
Where we ship. United Kingdom only at the moment, including Northern Ireland, the Highlands and Islands.
Tracking. You'll get an email with a tracking number the moment your parcel is collected.
Returns
If you've changed your mind
You have 14 days from the day your order arrives to tell us you want to cancel, and a further 14 days to get it back to us. That's your legal right under the Consumer Contracts Regulations 2013, and we're not going to make it difficult.
The fair-play bits:
- The item needs to come back unused and in its original packaging
- You pay the return postage unless the item was faulty or we sent the wrong thing
- We refund within 14 days of receiving it back, to the card you paid with
- We refund your original standard delivery charge too. If you paid extra for a faster service, we refund the standard rate
How to start a return
Email riveredgesolutionsltd@gmail.com with your order number. We'll reply with the return address and confirm anything you need to know.
Please wait to hear from us before posting anything back. It means we know your parcel is coming, we can match it to your order the moment it lands, and you get your money back faster.
The one exception: opened cosmetics
We can't accept returns on makeup or skincare once the seal is broken. This is a health and hygiene rule, and it's permitted under the same regulations that give you your 14-day right. Sealed and unopened, you can return it like anything else.
If you're unsure about a shade or a formula, email us before you order. We'd much rather answer a question than process a return.
If something's faulty
Different rules, better ones. Under the Consumer Rights Act 2015 you have 30 days to reject a faulty item for a full refund, and we pay the return postage.
Email us with your order number and a photo of the problem. We'll sort it — repair, replacement or refund — without an argument.
Who we are
Riveredge Solutions Ltd, registered in England and Wales, company number 15885851. Registered office: B4 Parkside Knowledge Gateway, Nesfield Road, Colchester, CO4 3ZL. VAT number GB512106743.